Phone Numbers

       1. Login to your admin account

       2. Click "Settings" from the left side menu

       3. Click “Phone Numbers” to access the Phone Number's details.

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Phone Number Management Guide

Phone Numbers List View

Column	Description
Phone Number	The telephone number
Provider	Associated carrier/provider
Assigned To	Assignment status (NONE/FLOW/CALLBACK/MISSED_CALL)
Entity To	Linked flow name (clickable - redirects to flow configuration)
Number Capabilities	INBOUND and/or OUTBOUND indicators

Available Actions

             a. Edit Configuration (Pencil Icon)

                         i. Opens popup to modify phone number settings

                         ii. Can edit all fields except:

                                     1. Phone Number

                                     2. Provider

             b. Options Menu (Three Dots)

                         i. Default Phone Number: Set as system default

                         ii. Delete: Remove phone number configuration

             c. Additional Button

                         i. "+Add" button: Add new phone number

                         ii. "Import" button: Bulk import numbers

Number Capabilities Indicators

• 🟢 INBOUND: Can receive calls

• 🔵 OUTBOUND: Can make calls

Important Notes:

• Entity To links are clickable for quick flow access

• Default phone number can be changed anytime

• Verify assignments before deleting numbers

• Some numbers may have both INBOUND and OUTBOUND capabilities

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Add New Phone Number Guide

1. Basic Configuration

Field	Description	Required
Phone Number*	Enter phone number	Yes
Provider*	Select carrier from list	Yes
Assigned To*	Choose assignment type: • None • Callback • Flow • Missed Call	Yes

2. Assignment Type Settings

Callback Configuration (If Callback selected)

• Method: Select GET/POST/PUT
• URL: Enter callback URL

Flow Configuration (If Flow selected)

• Flow: Select flow from dropdown list

3. Voice Settings

a. Text to Speech

Field	Description	Required
Language*	Select primary language	Yes
Voice ID*	Choose voice type	Yes
Background	Add background audio file	No

b. Speech to Text

Field	Description
Provider	Select service provider
Language	Choose primary language
Alternative Languages	Select multiple supported languages

4. AI Configuration

       Smart Agent Configuration

             - Provider: Select from list

             - For Custom Provider:

                         i. Model Name

                         ii. URL

                         iii. Token

       Analyst Agent

             - Select from available analyst agents

Action Buttons

• CANCEL: Discard changes

• ADD: Save configuration

Important Notes:

• Fields marked with * are mandatory

• Additional fields appear based on Assignment Type selection

• Multiple alternative languages can be selected

• Custom provider requires all fields to be filled

• Verify all configurations before saving